Questions, answered

It takes a few minutes online.

1. Choose your club and membership on our Join page.
2. Enter your details and payment method.
3. Download the Fervid Fitness app, upload a profile photo and complete the health questionnaire.
4. Come to the club and scan the QR code in your app at the turnstile.

If you get stuck, just ask any of the team and we'll help.

Adult memberships are for ages 16+.

Flint: 11 to 15 year olds can join with a junior membership. A responsible adult must complete the sign-up.

Runcorn: adult members can add a child aged 11 to 15 to their membership. Ask us for details. The Runcorn spa is for members 16+ only.

Yes. Book a free tour of our Runcorn club, or buy a £12.50 day pass online for either club from the Join page.

Monthly memberships have a £15 joining fee and no long contract. You can cancel in the app at any time with one month's notice. See our membership terms.

Complete the health questionnaire (PARQ) before your first visit, and again whenever your health changes. Use the link in your PARQ email, or log in to your club's member site and open the 'My Documents' tab: Flint members or Runcorn members.

Once you've joined, downloaded the Fervid Fitness app, uploaded a photo and completed the health questionnaire:

1. Press the green button to open the door.
2. Scan the QR code in your app at the turnstile, with your screen facing the scanner about 30cm away.

Check all five of these:

1. You've downloaded the Fervid Fitness member app.
2. Your membership is active and paid. A missed payment shows red and stops access.
3. You've uploaded a photo in the app.
4. You've completed the health questionnaire. It's under 'My Documents' when you log in: Flint members or Runcorn members.
5. Your phone's date and time are set to automatic.

If all five are done, the app will let you in. Still red? Check them again, or speak to the team.

Update the app and your phone's software to the latest versions, then log out of the app and back in to re-sync. No mobile signal? Connect to the club Wi-Fi at reception and use the app as normal.

No. Sharing your access is a serious breach of your membership terms, and any member found doing it will have their membership ended straight away.

You can freeze for free in the app:

1. Tap 'Me', then 'My Membership'.
2. Tap the three dots at the top right and choose your dates.

We need at least 14 days' notice to process a freeze.

Give one month's notice in the Fervid Fitness app: Me › Memberships › your membership › ⋮ (three dots) › End Membership.

Your notice period starts on the day you submit the request, and your final payment is taken during that month. Cancelling your Direct Debit does not cancel your membership, so please use the app.

Yes. Email us at membership@fervidfitness.co.uk or speak to the team at the club. Changes start from your next payment date.

Email us at membership@fervidfitness.co.uk or call into the club.

We don't offer refunds for unused memberships. If you're struggling for motivation or aren't sure how to use something in the club, come and talk to the team. We're here to help.

We're more than just a gym:

• Huge gym floor
• Group exercise classes
• Personal training
• Reformer Pilates (Runcorn)
• Spa with sauna, steam room and ice bath (Runcorn, 16+)
• Sunbeds
• Fresh coffee
• Frozen meal prep
• Vending machines
• Showers and changing rooms
• Free Wi-Fi
• Free parking

Our class timetables change from time to time, so check the latest on your club's page: Flint timetable or Runcorn timetable.

The spa (sauna, steam room and ice bath) is for members 16+ only. It's open:

• Monday to Friday, 6am to 9:30pm
• Saturday and Sunday, 8am to 5pm

We may close it early or open it later for cleaning and maintenance.

Both clubs have personal trainers on hand. They're self-employed and set their own prices. See the team on the Flint page or the PTs on the Runcorn page to get in touch with them directly.