FAQs

Got a question? We’re here to help.

  • HOW DO I JOIN?

    Great question! Joining is really easy and a simple online process.

    1. Choose your membership for your club. 
    2. Enter your details and payment method
    3. Download the Fervid App and complete the health questionnaire and upload a profile picture.
    4. Come down to the club, Press the green button on the front door
    5. Scan your QR code from your app on the turnstile and go staright in

    Click on your club to join.


    If you get stuck, please just ask any member of the team and they will be happy to help.

  • WHAT SERVICES DO YOU OFFER?

    We're more than just a gym!

    - Huge gym floor

    - Group exercise classes

    - Personal Training

    - Sunbeds

    - Frozen meal prep (Flint)

    - Spa - Sauna, Steam room and Ice bath (Runcorn only)

    and many more..

  • CAN I UPGRADE OR DOWNGRADE MY MEMBERSHIP?

    Yes! Please send us an email or call in to the club and speak to a member of the team. We can make adjustments from your next payment date.

  • HOW DO I ACCESS THE CLUB?

    1. Join Online.
    2. Download the Fervid Fitness App, upload a profile picture and complete the health questionnaire.
    3. Press the green button to open the door then scan your QR code from within the app onto the turnstile scanner with your screen facing the scanner (approx 30cm away)
  • I AM HAVING ACCESS ISSUES

    To make sure you have access please make sure:


    1, You have downloaded the MEMBER APP


    2, Have an active paid membership, a missed payment will go RED and stop access.


    3, Uploaded a PHOTO via the app.


    4, Completed the PARQ Health Questionnair (You can find your PARQ under the 'My documents' tab when you log into your account here: FLINT MEMBERS

    / RUNCORN MEMBERS)


    5, Ensure your phone time and date is set to AUTO in settings


    If all 6 stages have been completed correctly, your member app will grant you full access.


    If the scanner is still scannind RED, please re-check these 5 points.

  • WHAT CLASSES DO YOU OFFER?

    Our Group Exercise timetable is subject to change.

    For our most up to date, please click here.

  • HOW OLD DO YOU NEED TO BE TO JOIN?

    We offer memberships for 11 - 15 year olds but these must be completed by a responsible adult. Please see your club page for more details.


    Adult ages are considered from age 16 years +

  • HOW DO I CANCEL MY MEMBERSHIP?

    To submit your one months notice, please complete the online cancellation form here: click here.

    Your final payment will be debited during this period. 


    Please note, cancelling your payment, does not cancel your membership. Please follow the autom ated process via this form.

  • CAN I SHARE MY QR CODE FOR MY FRIENDS AND FAMILY TO GET IN?

    NO! This is strictly forbidden.

    This would be a serious breach of the terms and conditions of your membership. Any member found to be sharing their access to the club will have their membership instantly terminated.

  • HOW DO I FREEZE MY MEMBERSHIP?

    You can freeze your membership for free In your member app yourself, 


    1, Click on 'ME' then 

    2, 'MY MEMBERSHIP'

    3, Click the top right hand dots and select your dates.


    We require a minimum 14 days notice to process a freeze.

  • MY APP ISN'T WORKING, WHAT DO I DO?

    Make sure your app is the most up to date version and your phones operating system is running the most up to date version. Log out of the app and log back in to re-sync and try again. If you have no mobile connection, from reception you can log into the clubs WiFi and use your phone as normal.


  • CAN I GET A REFUND IF I DONT USE IT?

    Unfortunately we don't offer refunds for unused memberships.

    If you're struggling for motivation or unsure of how to use anything in the club, please come and see us and speak to a member of the team.


    We're here to help.

  • WHERE DO I FIND THE HEALTH QUESTIONNAIRE?

    Complete the health questionnaire before you become a member or when there has been any update to your health that we need to know about. You can complete the form by clicking on the PARQ email or by visitng your club desktop site, logging in and then on the 'My Documents' tab

  • WHEN DOES THE RUNCORN CLUB OPEN?

    Our Runcorn site is now fully open.