FAQS

FAQs

Got a question? We’re here to help.

  • HOW DO I JOIN?

    Great question! Joining is really easy and a simple online process.

    1. Choose your membership. 
    2. Enter your details and payment method
    3. Download the Fervid App and complete the health questionnaire
    4. Come down to the club, Press the green button on the front door
    5. Scan your QR code from your app on the turnstile and go staright in

    JOIN HERE


    If you get stuck, please just ask any member of the team and they will be happy to help.

  • WHAT SERVICES DO YOU OFFER?

    We're more than just a gym!

    - Group exercise classes

    - Personal Training

    - Sunbed courses

    - Frozen meal prep

    and many more..

  • CAN I UPGRADE OR DOWNGRADE MY MEMBERSHIP?

    Yes! Please send us an email or call in to the club and speak to a member of the team. We can make adjustments from your next payment date.

  • HOW DO I ACCESS THE CLUB?

    1. Join Online.
    2. Download the Fervid Fitness App and complete the health questionnaire.
    3. Press the green button to open the door then scan your QR code from within the app onto the turnstile scanner with your screen facing the scanner (approx 30cm away)

  • I AM HAVING ACCESS ISSUES

    In order for us to better identify the issue you're having, as access issues are rare, please let us know if you can access the Member App and does your QR code appear GREY or BLACK? Please let us know here.

  • WHAT CLASSES DO YOU OFFER?

    Our Group Exercise timetable is subject to change.

    For our most up to date, please click here.

  • HOW OLD DO YOU NEED TO BE TO JOIN?

    We offer memberships for 11 - 15 year olds at £20.99 per month. 


    Adult ages are considered from age 16 years +

  • HOW DO I CANCEL MY MEMBERSHIP?

    To submit your one months notice, please click here.

    Your final payment will be debited during this period.

  • CAN I SHARE MY QR CODE FOR MY FRIENDS AND FAMILY TO GET IN?

    NO! This is strictly forbidden.

    This would be a serious breach of the terms and conditions of your membership. Any member found to be sharing their access to the club will have their membership instantly terminated.

  • HOW DO I FREEZE MY MEMBERSHIP?

    Send us an email with the dates you would like to freeze from to until.


    We require a minimum 14 days notice to process a freeze.

  • MY APP ISN'T WORKING, WHAT DO I DO?

    This could be due to payment issue or a login issue.

    1st, Check your account to see if the payment has gone out, if not then please get in contact with us. If you have entered incorrect login details, click to reset your password. Please message or call us if you're still having issues for us to support.

  • CAN I GET A REFUND IF I DONT USE IT?

    Unfortunately we don't offer refunds for unused memberships.

    If you're struggling for motivation or unsure of how to use anything in the club, please come and see us and speak to a member of the team.


    We're here to help.

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